Recovery within 15 minutes*
Once your case is accepted, our panel aims to dispatch a recovery specialist to the accident scene within 15 minutes, so you are not left waiting unnecessarily.
Call for recovery →Non-fault accident support
Had an accident
that wasn't
your fault?
Get practical help with vehicle recovery, repairs and a suitable replacement vehicle through our nationwide panel of independent specialists.
- ✓Recovery dispatched to the accident scene within 15 minutes*
- ✓Suitable hire vehicles delivered within 30 minutes*
- ✓Repairs managed through approved repair specialists
*We aim to dispatch recovery within 15 minutes and deliver a suitable hire vehicle within 30 minutes of acceptance. Times depend on eligibility, location, traffic, vehicle availability and provider acceptance.
15mins*
Recovery dispatched to the accident scene
30mins*
Suitable hire vehicle delivered
UKwide
Panel coverage across the UK
24/7
Accident recovery support
One call. Clear support.
Everything you need to get moving again
An accident is stressful enough. We take the relevant details and introduce eligible drivers to experienced independent specialists who can manage the vehicle-related services.
Hire vehicle within 30 minutes*
Subject to your circumstances, eligibility and availability, a panel provider aims to deliver a suitable hire vehicle within 30 minutes of acceptance.
Check your eligibility →Accident repairs
Your damaged vehicle can be assessed and repaired through experienced accident repair specialists, with progress managed from start to finish.
Arrange an assessment →Simple from the start
From accident to back on the road
-
1
Tell us about the accident
Complete the short form or call us. We will ask a few questions about what happened.
-
2
We assess your circumstances
We explain the available options clearly and check whether a panel specialist may be able to help.
-
3
Your vehicle support begins
If you choose to proceed, the relevant independent provider handles recovery, replacement and repairs.
Start your assessment
Prefer to talk? Call 0333 091 8808
Can we help?
You may be eligible if…
- ✓Another driver was responsible for the accident
- ✓You have the other vehicle's registration or driver details
- ✓Your vehicle was damaged in the collision
- ✓The accident happened in the UK
Not sure who was at fault?
Let our team listen to what happened.
There is no obligation to proceed, and you are free to use your own insurer or another provider.
Ask for a callback →Free eligibility check
Tell us what happened
One of our team will call you back.
🔒 Your details are treated confidentially
Common questions
Clear answers, without the jargon
Still unsure? Call our team and we will talk you through your options.
Do I have to claim through my own insurer?
No. You may contact your own insurer, the at-fault party's insurer, or choose an independent provider. We can introduce eligible customers to an independent panel specialist.
Will I have to pay for a replacement vehicle?
Eligibility and terms depend on your individual circumstances and the provider's assessment. Where accepted, costs are normally sought from the at-fault party's insurer. Read every agreement carefully before proceeding.
What information should I have ready?
If possible, have the date and location, vehicle registrations, photographs, witness details and the other driver's insurance information available.
Can you help if my car cannot be driven?
Yes. Once your case is accepted, our nationwide panel aims to dispatch a recovery specialist to the accident scene within 15 minutes. Actual arrival times depend on location, traffic and provider availability.
How quickly can I receive a hire vehicle?
Following acceptance, an eligible customer may have a suitable hire vehicle delivered within 30 minutes, subject to location, traffic, the required vehicle type and provider availability.
Get the right help, early
Had a non-fault accident?
Start your no-obligation assessment today.
Start your claim enquiry